Data Privacy and Compliance

Introduction

At Charlie AI Consult, we are committed to safeguarding the privacy and security of your personal information. As a responsible AI consultancy, we recognise the importance of protecting your data and ensuring compliance with relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Data Collection and Use

We collect and process personal data only when it is necessary for the delivery of our services or as required by law. This includes, but is not limited to:

Personal Information: Such as your name, email address, phone number, and business details when you engage with us.
Communication Data: Information gathered through emails, WhatsApp, or other communication channels.
Usage Data: Information about how you interact with our website and services, including IP addresses, browser types, and other technical data.

We use this data to:

Provide and improve our AI consultancy services.
Communicate with you regarding your inquiries and ongoing projects.
Ensure the security and integrity of our systems.
Comply with legal obligations and protect our rights.

Data Storage and Security

Your personal data is stored securely using industry-standard encryption and security measures. We implement strict access controls, ensuring that only authorised personnel have access to your data. We regularly review our security practices to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. However, we may share your information with:

Service Providers: Trusted partners who assist us in delivering our services (e.g., hosting providers, email service providers), under strict confidentiality agreements.
Legal Obligations: If required by law or in response to legal requests, we may disclose your information to authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections.

Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct any inaccuracies in your data.
Deletion: Request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
Restriction: Request the restriction of processing under certain conditions.
Portability: Request a copy of your data in a commonly used format to transfer to another service provider.
Withdraw Consent: Withdraw your consent to the processing of your data at any time.

To exercise any of these rights, please contact us at [Your Contact Email]. We will respond to your request in accordance with applicable laws and within the statutory time limits.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us understand how you interact with our site and allow us to improve functionality. You can manage your cookie preferences through your browser settings.

International Data Transfers

As a global consultancy, your data may be transferred to and processed in countries outside of your own. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

Compliance with Data Protection Laws

We are committed to full compliance with all applicable data protection laws, including GDPR, CCPA, and others. We regularly review our data protection practices to ensure that we remain compliant and uphold the highest standards of privacy and security.

Updates to This Policy

We may update this Data Privacy and Compliance policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding your data privacy, please contact us at [Your Contact Email]. We are here to help and will address your inquiries promptly.